Exchanges & Returns

No Hassle Exchange or Refund

By returning items you are agreeing to these terms below

  • Returns must be within 30 days via post with tracking (we will not take responsibility for any losses)
  • Labels must be still attached to item and it is returned in original undamaged packaging/boxes with tags in place.
  • Garments must be as NEW, never washed, without odors, have not been worn, soiled or damaged in any way. Please fold garment neatly and flat. We will examine the articles before any returns will be accepted.
  • The items must not have been changed or altered in any way
  • All postage costs will be paid for, on exchanges & returns, these are the responsibility of the buyer.
  • Exchanges - You may exchange your item for a different size/colour or another suitable item.
  • Refunds – All refunds paid will be less the original postage costs and will take approx 7-14 business days to process
  • Discount Vouchers cannot be used for exchanges

To Process Your Exchange

  • Contact us first to notify us of the exchange/return, by emailing us. Please use your order number as a reference.
  • Post back your exchange/return items to:
  • Pink Parrot Marketing, PO Box 5198, Q Supercentre, Mermaid Waters QLD 4218 & include your original order number
Faulty Item Claims - All faulty item claims will be returned to our suppliers/manufacturers to be checked for manufactures fault or wearer fault, before we can process the repair or replacement
Shipping
Australian Delivery Times
 
  1. In Stock Now Items: Guaranteed Dispatched within 3-5 working days. (Please note: Delivery is normally approx 1-5 days depending on where you live, however as we use Australia Post as our postal service, we can not guarantee their delivery times) Please check the Austalia Post next business day Express Post networks
  2. All our orders are shipped via Australia Post Standard E-Parcel and Express Post E-Parcel. Australia Post will email you up to date tracking details which will show as PP Marketing. Customers may choose to have their parcel delivery left at their address or changed to a new address, we are not responsible for any lost deliveries, this is the responsibility of the buyer
  3. Pre-orders: will be shipped when they arrive from our supplier - Approx 10-20 business days delivery (subject to availability) We will notify you if this item has sold out or is no longer available These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
  4. Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
Standard E-Parcel - Australia Post Express E-Parcel - Australia Post
  • $7.95 Flat Rate
  • Orders Over $80.00 FREE
  • Standard E-Parcel - Australia Post
  • Tracking & Signature on Delivery
  • Authority to Leave Without Signature
  • Discreet Delivery and Packaging
  • $9.95 - $13.95
  • Express E-Parcel - Australia Post
  • Tracking & Signature on Delivery
  • Authority to Leave Without Signature
  • Discreet Delivery and Packaging

 

International  Delivery Times

    1. In Stock Now Item: Guaranteed Dispatched within 1-2 days for these items. You will receive your order within 4-15 business days (depending on Delivery selected)
    2. Pre-orders: will be shipped when they arrive from our supplier - Approx 10-20 business days delivery (subject to availability) We will notify you if this item has sold out or is no longer available These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
    3. Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
    4. International Customs and Duties: ***International purchases will be marked as a gift on the customs form and the invoice will not be included. All foreign customs, import duties and any taxes or imposts are the responsibility of the purchaser. Ace of Hearts/Pink Parrot Marketing will not pre-pay these charges. 
    5. Ace of Hearts/Pink Parrot Marketing will not accept responsibility for losses in the Australia Post or foreign postal systems, if your shipment is not received within 10-15 business days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.
    6. All our orders are shipped via Australia Post International Standard or Express Post
    7. International Tracking - When your package shows as arriving in your country please follow it through your local postal system with the same tracking number as it will then be more accurate. Please go to the website of your countries local postal system and use your tracking number to follow your delivery
France
La Poste tracking 
Germany
Deutsche Post tracking 
Hong Kong
Hong Kong Post tracking 
Singapore
SingPost tracking 
United Kindom
Royal Mail tracking 
United States
USPS tracking 

 

 International Post  
  • Postage - Calculated on Zone & Delivery Selected
  • NZ Orders from $20 Flat Rate - $8 Cheaper over $80
  • NZ Orders Over $120 Australian FREE
  • International Orders from $24 - $8 Cheaper over $80
  • International Orders Over $180 Australian FREE 
  • International Standard or Express - Australia Post
  • Tracking & Signature on Delivery
  • Discreet Delivery and Packaging